Ensure all scheduled fibre installations and troubleshooting tasks are completed with minimal return orders, and work with fibre infra partners and installers to resolve any on-ground issues including disputes.
Liaise with partners to secure appointments and resolve on ground issues.
Manage relationship with external service providers to coordinate service, meet SLAs, and ensure customer satisfaction.
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Investigate consumer complaints, track data trends to reduce future issues, and implement Corrective and Preventive Actions (CAPA) to ensure the problem doesn't happen again.
Conduct internal audits, participate in external audits, and follow up to fix any identified gaps. You will also train the production team on Quality and Food Safety and verify that they understand the material.
Conduct safety risk assessments and ensure strict compliance with hazardous work protocols (like Lockout/Tagout, confined spaces, and working at heights). You will actively promote a zero-accident culture.
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Investigate consumer complaints, track data trends to reduce future issues, and implement Corrective and Preventive Actions (CAPA) to ensure the problem doesn't happen again.
Conduct internal audits, participate in external audits, and follow up to fix any identified gaps. You will also train the production team on Quality and Food Safety and verify that they understand the material.
Conduct safety risk assessments and ensure strict compliance with hazardous work protocols (like Lockout/Tagout, confined spaces, and working at heights). You will actively promote a zero-accident culture.
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Membantu dalam pemasangan, penyelenggaraan, dan pembaikan peralatan dan sistem di tapak projek, mengikut spesifikasi teknikal dan protokol keselamatan.
Menjalankan pemeriksaan pra-perjalanan ke atas lori untuk memastikan ia dalam keadaan baik dan melaporkan sebarang isu kepada Ketua Jabatan.
Bertanggungjawab dalam menghantar kenderaan syarikat ke bengkel untuk dibaik pulih sekiranya berlaku kerosakan serta bertanggungjawab melakukan pemeriksaan Puspakom.
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Work with internal stakeholders to support operations.
Work with business development and sales team to develop product literature.
Currently pursuing a Bachelor’s Degree in Biomedical Engineering, Electrical & Electronics, Biological Sciences, Business with Engineering or any other relevant fields.
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Provide coordination and administrative support for MLEK team, partner engagement and capacity-building activities.
Contribute to the preparation and maintenance of monthly reports and dashboard updates, including reporting requirements and tools for internal teams and partners.
Support the management of stakeholder relationships, including partners, vendors, and stakeholders, to resolve platform issues, track deliverables, and manage helpdesk enquiries.
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