Solves / works complex problems / projects through in-depth evaluation of business processes, system processes and industry standards; performs root cause analyses.
Engages in post implementation analysis of business usage to ensure successful system design and functionality.
Provides sound understanding of Big Data apps development concepts and principles and knowledge of concepts and principles in other technology areas.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
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Ensure the development of a competent and high-performance workforce, including successors and future leaders within the division.
Ensure the compliance of legislation and statutory requirements set by Bank Negara Malaysia and relevant statutory bodies in accordance with the best corporate governance.
Provide oversight on the overall recruitment strategies to attract top talent, enhance the candidate experience, and ensure the organisation has a diverse and high-performing workforce.
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Communicating effectively case status and roadblocks to stakeholders. Mentoring and consultation with team members Documentation of customer issues for further analysis by the business.
Identifying reoccurring or emerging issues and escalating to the appropriate channels
For technical issues, engagement with Engineering with respect to the release of code/updates to address critical, systemic and emerging issues.
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Outlet & Network Expansion Support (HWD): Coordinate new outlet set-up and launch activities.
POSM & In-Market Execution Quality (Deployment and Availability of Stock): Ensure centrally developed POSM is available, correctly implemented and maintained to standard across the channel.
Channel Reporting & Data Discipline: Maintain accurate and timely channel data, reports and partner records to support incentive governance, performance tracking and management review.
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Proficiency in industry-standard design tools (e.g., Adobe Photoshop, Illustrator, Canva or similar) and basic knowledge of design for social media and marketplace platforms.
Ability to interpret briefs, work collaboratively with cross-functional teams, and manage multiple projects with attention to detail and deadlines.
Relevant education in Graphic Design, Visual Communication, or a related field, or equivalent practical experience.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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Monitor financial performance: Assist with the budget management, forecasting, and reporting to ensure financial targets are met and pastry operations align with the hotel’s goals
Ensure operational efficiency: Oversee pastry kitchen systems, processes, and workflows to ensure smooth and efficient operations.
Inspire and develop the team: Support team members, monitor performance, provide coaching to junior staff, and foster a positive and productive work environment
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Lead the plant in maintaining GFSI certification and Certifications from the authorities i.e. GMP, HACCP and DVS.
Lead and accountable for the implementation and sustainability of overall plant QFS routine activities for materials, in process and finished products.
Responsible and accountable that product releases are according to specifications and turnaround time to fulfil the business demands and to optimise supply to the market.
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