Manage the end-to-end customer lifecycle from acquisition and activation through engagement, retention, growth and win-back.
Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value.
Continuously review and enhance the loyalty proposition, member benefits and engagement mechanics based on customer behaviour and business priorities.
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Source, evaluate, and manage suppliers based on pricing, product quality, supply capacity, lead time, reliability, and service performance.
Lead negotiations on pricing, payment terms, rebates, commercial terms, contracts, and other purchasing conditions to achieve cost savings and favourable business outcomes.
Monitor market pricing, product trends, supplier movements, and cost changes to support effective purchasing decisions.
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Applicants must be willing to work on shift basis, including weekends and public holidays.
Energetic and highly motivated individuals who have a passion for retail are encouraged to apply to be part of our “Family”!
Responsible for overall sales and operations of the store which includes customer service, staff training and development, product display, marketing and promotion, and administrative functions.
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Administrative Support: Organize and maintain physical and digital financial filing systems, handle staff expense claims, and support audit preparations.
Supplies & assets: You will monitor inventory and place orders for stationery, pantry items, and equipment as needed.
Vendor coordination: You will liaise with building management, cleaning services, and IT or equipment repair vendors to keep the office running.
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Lead focused improvements to HR processes, giving you clear ownership and measurable achievements for your CV.
Job Summary
Ready to help a practical trading or e-commerce team keep businesses productive? Join a close-knit crew that supplies office essentials across Malaysia, where working with us at Goh Office Supplies means your work supports customers, colleagues and everyday operations.
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