Own the end-to-end credit card dispute and chargeback defense process within the Accertify Chargeback Management module.
Investigate dispute root causes and gather compelling evidence (e.g., Passenger Name Records (PNR), flight manifests, IP address logs, and device fingerprint data) to build and submit high-probability winning representments to payment gateways.
Reclaim lost revenue from "friendly fraud" and unauthorized chargeback claims.
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Ensure best practice on wealth sales is being referred to peers and others
Ensure compliance with products and sales policies, procedures and guidelines set by the Bank and the relevant authorities are adhered and complied to at all times
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Update Operations Executive/Officer in Charge/Branch Manager/Business Development Manager/Laboratory Manager on regular basis on status of test/job/shipment/witnessing before, during and after.
To provide full assistance to Operations Executive/Officer in Charge/Branch Manager/Business Development Manager/Laboratory Manager in resolving problems/customers’ complaints.
To ensure no delay in attending test/job/shipment/witnessing and be present at workplace, terminal and ship at all times.
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