Monitor policy expiry dates and follow up with customers/staff on insurance renewals and premium payments.
Provide customer service support by responding to insurance-related enquiries and assisting with policy information.
Promote insurance products and services to existing staff and customers through phone calls, email, messaging, and internal communication channels.
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Communication – Maintain clear and effective communication with guests, team members, and other departments to ensure smooth operations and excellent service delivery.
Quality & Hygiene – Ensure strict compliance with cleanliness, hygiene, and food safety standards. Conduct regular checks and enforce sanitation guidelines.
Upselling & Revenue – Drive revenue through effective upselling strategies. Encourage and monitor team performance in promoting menu items, daily specials, and premium offerings.
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As our HR Lead, you will work closely with management, branch leaders, and team members to ensure SaverBro has the right people, the right structure, the right culture, and the right systems to support our expansion.
Key Responsibilities
* Lead recruitment, onboarding, staff documentation, and HR administration.
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Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals.
To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base.
Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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