Lead the analysis and resolution of production site issues, identify root causes, and develop both short-term corrective actions and long-term improvement plans.
Promote and follow up on the implementation of improvement actions to enhance productivity, quality, safety and overall operational performance.
Organize daily team communication, training and coaching to continuously improve team members’ skills, work efficiency and problem-solving ability.
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Building and maintaining relationships with clients, understand their needs to ensure current/ future business
Manage the collection process, ensuring timely and accurate payment from customers while maintaining positive relationships.
Facilitate discussions on quality issues with customers, collaborating with relevant stakeholders to address concerns and implement corrective action as needed.
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Lead and coach teams to collect customer monthly production forecast, attend customer inquiry, explore and facilitate product presentation, identify exhibition, coordinate and prepare exhibition, coordinate for quotation submission, liaise with customer delivery and price matters. Troubleshooting for commercial issue. To manage staff, processes and systems to ensure delivery targets are met. To lead and coach a team of executive to attend customer enquiry. To manage teams of staff through the use of team leaders and deal with personnel issues such as the training and discipline of staff.
Job Description: -
· Collect monthly forecast volume. Distribute monthly forecast volume to JB & Telok Gong related departments for production planning.
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