As far as possible, never let the customers wait unnecessarily. Where they have to wait, keep them updated about the situation on a regular basis and be courteous about it;
To ensure all merchandise are either properly displayed on the selling floor / else properly stored in the storage area;
To maintain cleanliness of store & ensure retail floor is in presentable appearance at all time;
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Execution of complex processes, tolerance checks and control functions for the input of any required manual entries in relation to cash and transactions, reconciliation logs, transaction working papers, and other metrics and control data.
Oversee and support by provide responses to queries and incoming emails, develop and maintain good working relationships with other teams to support the success of the larger team. Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave with flexibility to work various shifts of home location.
Regularly review and improve procedures and process within the business, implement proactive monitoring to ensure effective process controls and procedures are documented in comprehensive procedures with strong governance in place.
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Ensure permanent adequacy between his/her resources (skills, equipment, etc.), organization and activity stakes
Define the organization of his/her activity and the distribution of roles & responsibilities
Define and set up the procedures and indicators (KPI) required to monitor the activity; is responsible for the implementation of reporting processes and equipment and ensure their adequacy with reporting needs
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