Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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Manage and develop inventory management plans, policies, guidelines and processes to ensure inventory is planned at optimal level to meet target turns and demand.
Manage and monitor cost and efficiency improvements for inventory management to achieve the optimal level of inventory holdings versus fulfilment
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Collaborate with business teams to gather requirements, perform impact analysis, and deliver solutions aligned with global templates and compliance standards.
Support and oversee data-related activities, including data migration, validation, and quality checks during deployments.
Perform functional testing, coordinate user acceptance testing, and support cutover/go-live readiness.
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Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Escalates issues to superior/RSS Line Manager (where required)
Engages in networking with colleagues from other business functions when required to
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Accountable for creating, updating and maintaining financial models to provide detailed monthly and quarterly forecasts for the key Markets (CCC process)
Compare forecasts against budgets and prior month forecasts.
Performs variance analysis to explain differences in performance and make improvements going forward
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Agile and Scrappy, capable of accelerating onboarding processes to bring new services to market faster than competitors.
Partner/Merchant Onboarding: Lead the end-to-end onboarding journey for new digital merchants, ensuring high velocity from contract signing to go-live.
Scout and secure anchor partners and long-tail merchants (gaming, productivity, lifestyle) to diversify the billing portfolio for partner growth
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Performance-oriented and data-led, with the ability to track campaign effectiveness, analyse redemption and engagement metrics, and continuously optimise for ROI and customer engagement
Own the rewards strategy and implementation for rewards partnership with revenue and user engagement accountability.
Design, develop, and manage the rewards portfolio to drive customer engagement, incremental revenue, retention, and upsell within the CelcomDigi ecosystem. Drive ROI through customer lifetime value and driving cross pillar revenue (e.g., from Safety & security, connectivity to fintech or content).
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Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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Understand Client Business: Develop an understanding of the client's business needs and goals to identify and secure the most suitable candidates for available opportunities.
Execute Recruitment Plans: Implement and deliver recruitment plans and activities, ensuring timely and effective execution to meet client demands.
Exposure to Recruitment Planning: Experience working with recruitment plans and activities, including creating sourcing strategies and managing candidate channels.
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You will be fully responsible to plan, coordinate, manage and run the events under the program, from conceptualization and program run-down, to venue and management on-site, to selection of invitees and compilation of the results/ outcomes from the events.
You will also be the owner of this list of selected customers, establishing the selection criteria, curating this list and maintaining a robust and effective engagement frequency with the list.
Work closely with other units with CX QA & Governance Dept to be involved in Customer Insights (CSAT, NPS, VOC) as well as the Journey Audit team who conducts Service OA audits, to present a holistic view of customers feedback as inputs for decision-making and continuous improvements.
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Drive operational governance across end-to-end order management, shipment coordination, and customer master data management within SAP systems.
Proactively identify operational risks, fulfillment gaps, and supply constraints, escalating issues with recommended mitigation plans to local and regional leadership teams.
Lead inventory performance monitoring across distributor warehouses and consignment locations to optimize inventory health, availability, and inventory turns.
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Participate in regulatory engagements or consultations, application of licenses or exemptions, and ensure business and management are informed and prepared against material reforms and developments
Compliance & Risk enthusiast - you've racked up at least 2 years of experience in compliance and/or KYC experience, and expertise within the financial services or payment industry. Relevant knowledge on payments related regulations in Singapore will be a plus
Analytical & detail-oriented thinker - you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the tendency to focus on details and hate to miss out on specifics
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Communicate effectively with all levels of Hemmersbach management, including preparing accurate and timely reports to a high standard.
Continuously develop personal skills and competencies to enhance performance and contribute to the quality and efficiency of daily business operations.
Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
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Compliance & Risk Management: Ensuring adherence to regulatory and internal policy requirements; supporting audits with audit-ready documentation; proactively identifying and mitigating contract risks and compliance gaps.
Customer Support & Service Excellence: Implementing customer support processes to drive operational excellence and satisfaction; notifying account teams of opportunities; ensuring timely execution of contracted services.
Data Analysis & Reporting: Analyzing order and contract performance data to identify trends and risks; preparing reports on KPIs and service delivery; providing data-driven insights to support decision-making.
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Consistently meet and surpass monthly mortgage sales targets, onboard affluent clients, and cross sell other affluent products such as Mortgage Reducing Term Assurance (MRTA) and Mortgage Level Term Assurance (MLTA) through effective sales strategies and customer engagement.
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