Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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Lead, coach, and develop Outlet Supervisors and retail teams to build a high-performing, customer-focused, and accountable culture.
Ensure consistent execution of retail standards, visual merchandising, inventory management, and customer service excellence across all outlets.
Partner with Marketing, Procurement, Warehouse, and other business functions to ensure product availability, successful campaigns, and seamless retail operations.
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Exceptional communication, negotiation, and interpersonal skills.
Strong presentation skills to engage clients. You must be able to address and anticipate questions, issues, objections, or concerns by providing clear and persuasive responses.
Ability to build and maintain productive relationships with clients.
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Be involved in key discussions with auditees, process owners and relevant stakeholder when carrying out the audit engagements:
Ensure the completion and retention of audit documentation (e.g. audit workpapers, audit reports and documents / information reviewed in the course of carrying out audit engagements);
Provide regular progress updates to the Group Head Internal Auditor on activities carried out;
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Safety & Bias Auditing: Lead "Red Teaming" sessions to identify potential biases, toxic content, or PII (Personally Identifiable Information) leaks.
Regression Testing: Manage the evaluation of model performance across different versions to ensure seamless upgrades and stability.
Collaboration & Delivery: Work with Product Owner, Developers, AI Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
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Manage and monitor financial forecasts to ensure financial targets are achieved
Ensure effective management of working capital and funding requirements which amongst others require optimization of purchases, inventories, close monitoring on debtors aging to timely collections as well as proper planning and accurate forecasting.
Review of Annual Budget, including participation in the challenge sessions with the business to ensure assumptions underlying the budget are supported.
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Foster positive employee relations and a culture of open communication, trust, and respect, promoting a supportive and inclusive work environment.
Develop and implement employee engagement initiatives, including recognition programs, wellness initiatives, and team-building activities, to enhance morale and productivity.
Address employee concerns, grievances, and conflicts in a fair and timely manner, providing coaching, counselling, and conflict resolution support as needed.
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