Participate in daily operational meetings, identify operational issues, and work with relevant parties to resolve problems effectively.
Provide guidance and supervision to in-house contractors and external service providers, ensuring service quality and performance are properly monitored and maintained.
Conduct or support service audits and performance monitoring to drive continuous improvement and enhance employee satisfaction.
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Partner with Procurement, Tax, Treasury, IT, Finance, and business stakeholders to design and implement sustainable process improvements.
Conduct process and control risk assessments and ensure compliance with SOX requirements, internal controls, corporate policies, and applicable accounting standards.
Analyze operational and financial data to identify trends, performance gaps, and improvement opportunities, and provide data-driven recommendations to management.
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Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.