Take ownership of the regional P&L, ensuring effective resource allocation, optimised incentive frameworks, and efficient cost-to-serve while maximising revenue growth.
Serve as the key strategic liaison and escalation point between headquarters leadership and regional teams to ensure alignment and effective execution.
Bachelor's Degree in Business Administration or a related field; equivalent qualifications will also be considered.
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Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer’s’ queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
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Partner with Relationship Managers during client engagements, conducting portfolio reviews, providing financial planning advice, and recommending solutions to customers in relation to their insurance portfolio and risk profile.
Identifying opportunities for coaching through joint appointments, keeping Relationship Managers updated on new products, market trends, and technical knowledge.
Plan and organise customer events at the branch or regional level, serve as speaker during events to represent the bank and engage customers.
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Rapid Response: Promptly attend to all inbound inquiries (via phone, WhatsApp, email, social media, and walk-ins) within 24 hours.
Prospect Data Management: Systematically record, track, and update all prospect interactions and lead statuses to ensure an efficient follow-up pipeline.
Nurturing Pipeline: Follow up consistently on high-intent leads generated from Open Days, campus tours, website inquiries, and agent referrals.
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Rapid Response: Promptly attend to all inbound inquiries (via phone, WhatsApp, email, social media, and walk-ins) within 24 hours.
Prospect Data Management: Systematically record, track, and update all prospect interactions and lead statuses to ensure an efficient follow-up pipeline.
Nurturing Pipeline: Follow up consistently on high-intent leads generated from Open Days, campus tours, website inquiries, and agent referrals.
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Participate in branch/region/bank (bank wide) sales & promotional activities and campaigns to achieve deliverables and to acquire, build and grow mass & mass affluent customer segments.
Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals.
To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base.
...
Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer's' queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
...
Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer’s’ queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
...