To ensure Company's products or service meets the established standards of quality including reliability,
usability and performance required for delivery to customers or clients through the process of Quality control, analysis, and a Quality Management System (QMS) for the documentation of processes, procedures and responsibilities for achieving quality policies and objectives.
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Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base
Degree or Diploma holder
Have at least 2 years’ experience preferably with Wealth and Banca products in any FIs
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Support Relationship Managers and Branch Leaders to improve customer satisfaction.
Partner with Relationship Managers during client engagements, conducting portfolio reviews, providing financial planning advice, and recommending solutions to customers in relation to their insurance portfolio and risk profile.
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Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer’s’ queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
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Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
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Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized.
Ensure awareness and vigilance in the store without any negligence to avoid shop lifting incidents/stock loss.
Ensure the highest standards of grooming etiquettes are maintained in store at all times
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Assist the Architect in project coordination by liaising with C&S, M&E, and QS consultants to resolve design clashes and ensure integration of all building systems during design and technical meetings.
Support site work execution by attending site meetings and inspections, monitoring construction progress against approved drawings, verifying material samples and mock-ups, and preparing site reports—all under the Architect's supervision from time to time as required.
Ensure all design outputs remain compliant with statutory regulations, including UBBL, local planning conditions, and LAM's Code of Professional Conduct.
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