Restaurant Management
Customer Service
Team Leadership
Inventory Management
Food Safety and Hygiene
Staff Training and Development
Financial Acumen
Operations Management
Problem-Solving
Communication Skills
Communication Skills
* Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.* Minimum 5 years of relevant F&B operational experience, with at least 2–3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.* Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.* Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.* Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.* Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.* Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.* Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.* Pleasant personality with excellent interpersonal, communication and customer service skills.* Strong leadership, decision-making, problem-solving and organizational skills.* Demonstrated ability to lead, coach and develop a diverse F&B team.* Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.* Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.* Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.
The role will lead the development and execution of integrated marketing campaigns, strategic alliances, sponsorship programs, corporate partnerships, festivals, MICE activations, and experiential events that strengthen the property's commercial objectives and destination positioning.
This position acts as a key commercial driver, working cross-functionally with Sales, MICE, Marketing, Operations, Attractions, Leasing, F&B, Golf, and external stakeholders to generate new revenue streams and enhance customer engagement.
A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!
Providing next-level customer service that makes people feel amazing
Helping customers find that perfect jewelry piece
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-Departmental OJT & Digitalisation: Monitor line training quality to ensure a successful OJT process, and review physical content and workflows to transition the assessment and sign-off process into the LMS.
-Engagement Execution & Communication: Plan and execute employee engagement initiatives and prepare internal communications.
-Feedback Coordination & Diversity Support: Coordinate employee surveys, track departmental action plans, and support theme park-wide initiatives to recognize and celebrate our diverse workforce
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