-Develop high-yield event packages by leveraging resort assets including accommodation, F&B venues, outdoor spaces, and experiential offerings.
-Manage the full sales funnel from lead generation, proposal development, negotiation, contracting, and closing.
-Identify upselling and cross-selling opportunities to maximize total event value and revenue per booking.Destination Positioning & Business Development
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Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
Ensure all F&B operations comply with the company’s policies, procedures, food safety requirements and applicable five-star hotel standards.
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Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
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Experienced in managing Accounts Receivables, Accounts Payable, General Ledger, Costing and Inventory Control in ensuring proper and correct posting, and mapping modules and others related in system both manually and software.
To ensure revenue and expenses are taken up and booked accurately into accounting system and monthly management reports are produced in timely manner as required by the holding company.
To ensure all accounting entries are appropriately performed with accordance to Malaysia Accounting Standard and are in line with Hotel Policies and Standard.
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