Microsoft Office
Microsoft Word
Microsoft Excel
Accounting principles
Financial record preparation
Analytical skills
Negotiation skills
Coordination skills
Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Execute work and present its findings to the client and their stakeholders
Anticipate and identify risks and escalate issues as appropriate
Work closely with colleagues, determine whether the work plan is properly executed, documented and concluded in compliance with Quality & Risk Management guidelines
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