Provide guidance to internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements
Investigate and resolve procurement and P2P exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely issue resolution and escalation management.
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Monitor and manage any emails, working withrelevant departments, to resolve issues that could delay customer contract ororder fulfillment
Identify, analyze, and resolve errors related to customer’sinquiries, collaborating with internal teams to implement corrective actionsand prevent recurrence
Proactively identify opportunities to improvecustomer experience and provide feedback to relevant departments
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Handle third-party related compliance matters where local input is required.
Act as an interface between the PSC and locations for nonstandard procurement requests, including leading and communicating information, issues and initiatives.
Support the PSC in expediting where direct local supplier contact is required or in case of issues.
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You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
You ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. You also engage and support the teams in the implementation of continuous improvement project
You possess Degree or Diploma in Finance & Accounting/Commerce or equivalent
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Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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Compliance & Audit Support – Ensure adherence to company policies, ICFR, and statutory requirements; support internal and external audits as needed
Process Improvement & Knowledge Sharing – Drive process improvement initiatives, participate in system testing and integration, and provide training or mentorship to team members
A degree in Finance & Accounting, Commerce, or equivalent. Professional qualifications (e.g., ACCA, CPA, MIA) are an advantage
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