Technical and systems skills: comfort working with CRM or ticketing tools, email and chat platforms, and basic troubleshooting of online services or applications.
Problem-solving skills: ability to analyze customer issues, identify solutions, and follow structured processes while maintaining attention to detail and accuracy.
Organizational skills: capability to manage multiple cases simultaneously, prioritize tasks, and meet performance metrics such as response time and resolution rate.
...
Rigorously adhering to internal controls and compliance requirements.
GBS-APAC Finance: Established in Kuala Lumpur in early 2017, our GBS-APAC Finance team manages comprehensive financial transactions for Air Liquide entities across the Asia Pacific region. This includes Accounts Payable, Accounts Receivable and Collections, Treasury Operations, General Ledger management, accounting reports, and closing activities. Our highly experienced finance professionals are committed to Continuous Improvement Projects, leveraging new and emerging technologies and automation to drive operational and cost efficiencies. We are progressively expanding our expertise to encompass a broader scope of activities, including advanced reporting and IFRS 16 implementation.
GBS-APAC Human Resources: Based in Kuala Lumpur, our GBS-APAC HR team is the central hub for HR support for Air Liquide's Asia Pacific colleagues. We ensure the efficient delivery of key HR services, including HR Service Desk support, Employee Lifecycle Data Management, Payroll Operations, Learning & Development, International Mobility and more. A dynamic, cross-cultural, and youthful team dedicated to fostering a positive employee journey through well-defined structures, while continuously seeking ways to improve and harmonize our business processes.
Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
...
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
...
Location: Cyberjaya, MalaysiaWork From Home (Initially) → Relocate to Cyberjaya, Malaysia after visa approval (for foreign candidates)Employment Type: Full-TimeSalary: Up to RM10,000/month
Are you a Native Japanese speaker or a JLPT N1 holder looking for an exciting international career opportunity? Join our team and be part of a global customer support operation!
Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
...
You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
You ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. You also engage and support the teams in the implementation of continuous improvement project
You possess Degree or Diploma in Finance & Accounting/Commerce or equivalent
...
Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
...
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process (e.g. review manuals, return reason coding etc.)
In collaboration with Reporting Line Manager make appropriate recommendation to HOD for process improvement and be part of the solution provision activities
University degree or equivalent experience or above (prefer business, law or finance related major)
...
Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.
...
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Relay Needs and Questions: Respond to inquiries from stakeholders, hiring managers, Talent Acquisition Partners, and candidates, providing timely and accurate information on the hiring process.
Recruitment Operations Knowledge: Experience with recruitment operations, including coordinating hiring processes and supporting operational activities related to hiring talent.
Stakeholder Communication: Experience with liaising between multiple stakeholders, including hiring managers, Talent Acquisition Partners, and candidates to ensure smooth communication and efficient hiring process.
...
· Verify and reconcile Purchase Orders (POs), Delivery Orders (DOs) and supplier invoices to ensure accuracy and completeness prior to payment processing.
· Coordinate procurement activities with subcontractors, suppliers and internal stakeholders to ensure uninterrupted production and project execution.
· Source, evaluate and negotiate with suppliers to secure competitive pricing, favorable commercial terms, delivery schedules and service agreements while maintaining cost efficiency and quality standards.
...