Compile list of outstanding ISO20K audit finding by internal and external auditors and follow up with the action owners on the resolution and evidence collection.
Update the 'Audit Master list' for every Corrective Action/Preventive Action (PA/PP) generated in all ISO20K audits conducted by internal and external auditors.
Compile all DTD feedback on the Notification Report on All PA/PP ISO20K by internal and external auditors quarterly.
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Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
...
Managed IT Services
Cybersecurity
MSSP
ITIL
SLA Management
RMM
Security Operations
Threat Detection
Incident Response
Compliance (PDPA
ISO 27001)
AWS
Azure
Google Cloud
Consultative Selling
Communication
Relationship Building
Problem Solving
CRM
Microsoft Office Suite
Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
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Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
...
Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
...
Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
...
Managed IT Services
Cybersecurity
MSSP
ITIL
SLA Management
RMM
Security Operations
Threat Detection
Incident Response
Compliance (PDPA
ISO 27001)
AWS
Azure
Google Cloud
Consultative Selling
Communication
Relationship Building
Problem Solving
CRM
Microsoft Office Suite
Managed IT Services
Cybersecurity
MSSP
ITIL
SLA Management
RMM
Security Operations
Threat Detection
Incident Response
Compliance (PDPA
ISO 27001)
AWS
Azure
Google Cloud
Consultative Selling
Communication
Relationship Building
Problem Solving
CRM
Microsoft Office Suite
Managed IT Services
Cybersecurity
MSSP
ITIL
SLA Management
RMM
Security Operations
Threat Detection
Incident Response
Compliance (PDPA
ISO 27001)
AWS
Azure
Google Cloud
Consultative Selling
Communication
Relationship Building
Problem Solving
CRM
Microsoft Office Suite
Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
...
Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
...
Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
...
Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
...
The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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