We are seeking a highly competent, hands-on, and commercially driven Executive, IT Support Administration to manage the full spectrum of IT support, and infrastructure within our Corporate Division.
This role is ideal for an IT professional who can independently troubleshoot technical issues, manage IT resources, coordinate with vendors, and provide reliable IT support to ensure smooth business operations.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Manage vendor relationships, demos, and licensing negotiations to ensure cost-effective procurement.
Write scripts and small tools (e.g. Python, JavaScript, SQL) to automate manual workflows, integrate systems via APIs, or prototype solutions before committing to a vendor purchase.
Assess vendor claims technically — reading documentation, testing APIs, and validating whether a proposed system genuinely fits the business's technical environment.
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You are currently enrolled in Bachelor's / Master's, or studies in Computer Science / Information Technology / Engineering (Computer/Telecommunication) / Science & Technology or related fields
Your strategic approach and good problem-solving skills are paired with proactiveness and a hands-on mentality
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