Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
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Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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* Bertanggungjawab memantau rangkaian transmisi pelanggan secara real-time (24/7), khususnya melibatkan infrastruktur OTN/DWDM dalam persekitaran multi-vendor.
* Memastikan sebarang insiden rangkaian dapat dikesan dengan cepat dan berkesan.
* Melakukan logging serta membuat escalation insiden rangkaian kepada pelanggan dan principal vendor mengikut prosedur yang ditetapkan.
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Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
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Operations & Compliance: Support daily IT operations and ensure all activities align with the company's established IT policies, security protocols, and operational standards.
Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Basic understanding of hardware, software troubleshooting, and networking concepts.
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