Operations Support: Provide expert recommendations and decisions on system operations, including fault investigation, root cause analysis, and engineering assessments for system upgrades or modifications
Coordinate across IT infrastructure domains (network, compute, storage, identity, endpoints, collaboration, and cloud) to plan delivery, manage dependencies, and ensure operational readiness.
Coordinate with third-party vendors on system maintenance, issue resolution, and upgrade planning, while providing Tier 2/3 end-user support for all supported tools.
Coordinate across IT infrastructure domains (network, compute, storage, identity, endpoints, collaboration, and cloud) to plan delivery, manage dependencies, and ensure operational readiness.
Operations Support: Provide expert recommendations and decisions on system operations, including fault investigation, root cause analysis, and engineering assessments for system upgrades or modifications
Someone with hands-on experience managing or supporting websites or web platforms, and confidence working with users, vendors and technical teams to resolve issues and keep services running. You should be able to review issues, coordinate follow-up and suggest practical improvements that make systems more effective for users.
Coordinate across IT infrastructure domains (network, compute, storage, identity, endpoints, collaboration, and cloud) to plan delivery, manage dependencies, and ensure operational readiness.