Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Monitor supplier performance and ensure timely delivery of goods to meet customer expectations.
To handle customer shipping instruction, prepare shipping documents and arranges deliveries as per our customer advice ensuring delivery commitment are met
Track payments, follow up with customers on any outstanding payments, and ensure timely processing.
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Monitor supplier performance and ensure timely delivery of goods to meet customer expectations.
To handle customer shipping instruction, prepare shipping documents and arranges deliveries as per our customer advice ensuring delivery commitment are met
Track payments, follow up with customers on any outstanding payments, and ensure timely processing.
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Check and verify on all accrual, submitted and pending claims in the system to make sure all claims have been attended to and unnecessary, duplicate or wrong claims are deleted.
Diploma / Degree in Business Administration or equivalent.
At least 1 year of working experience in related field.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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