Bonus Factor : Experience in hospitality/certain good brands in market or event and entertaiment company, Working experience in indoor playground field, First Aid Knowledge
Ensure excellent customer service standards are maintained at all times
Handle escalated customer complaints and service recovery professionally...
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements....
Liaise closely with customers, shipping lines, hauliers, transporters, agents, and other service providers to coordinate shipment and delivery arrangements.
Provide timely updates to customers on shipment status, vessel schedules, delivery arrangements, and other shipment-related matters, particularly for door-to-door shipments.
Handle customer enquiries and follow up promptly on import and export shipment matters, including delays, documentation issues, and delivery arrangements....
This is a full-time on-site role for a COD - Customer Service Cum Forwarding at ORBIT SHIPPING SDN BHD, located in Klang. The Customer Service Assistant will be responsible for providing customer support, ensuring customer satisfaction, handling communication with clients, and assisting with various customer service-related tasks.
Responsibilities- Proceed with daily invoices.- Prepare and submit K4 import, K5 export and K6 transhipment manifests accurately- Communicate with customers and provide timely shipment updates- Ensure full compliance with customs laws and procedures
- Suitable for fresh graduate who willing to learn and gain knowledge....
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements....
Prepare, update, and maintain accurate documentation for customer orders and shipments.
Manage delivery processing activities, including preparation and verification of shipping documents, customs documentation, and coordination with freight forwarders and customs brokers to ensure timely and compliant domestic and international deliveries.
Analyse and report sales order data to help monitor delivery performance and support on-time delivery....
Candidates should possess good communication skills in English (and additional regional languages are an advantage), along with clear written and verbal reporting abilities.
Candidates should possess experience in logistics, supply chain, or related industries, with familiarity in customer-facing operations and service processes.
Candidates should possess strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment with tight timelines....
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity....
Perform customer verifications based on transaction and credit limits.
Handle customer complaints by investigating issues, completing the Customer Complaint Form, and submitting Credit Note (CN) applications as necessary, follow up Customer complaints and ensure the issue is resolved within the specific time frame.
Process customer orders, application forms, and various requests accurately and· efficiently....
Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust...