a. Managing Asia Digital Engineering’s Engineering Support Services business unit work performance related to continuing airworthiness activities in a timely and economical manner and in accordance with Owner/Operator requirement.
b. Institute and maintain an effective and efficient administrative system in Engineering Support Services to meet the economic and operating targets, while complying with the company policy, regulatory requirements, customer requirement and safety Standard.
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Work closely with stakeholders to resolve UAT defects
Report UAT progress and highlight key areas of risk and issues
Work closely with stakeholders to facilitate UAT signoff by ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided
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Performance Optimization: Help monitor and optimize system performance, focusing on efficiency, scalability, and security.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures to facilitate knowledge sharing and compliance.
Client Collaboration: Work closely with clients to understand their needs, providing tailored solutions and proactive support.
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Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
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Technical alignment for orders : Verify product details, specifications, and configurations to ensure orders are accurate and meet customer application requirements.
Cross-functional coordination : Liaise with procurement, logistics, and technical teams to ensure product availability, shipment accuracy, and smooth delivery.
Issue handling (delivery, quality, warranty) : Support clients on order-related issues such as delays, incorrect items, product defects, returns, and warranty claims.
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Provide clients with detailed information on products, services, and project capabilities, ensuring that they understand options and make informed decisions.
Collaborate with the sales team to ensure smooth transitions from sales to project execution.
Assist clients in selecting products and services best suited to their project needs.
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