Work hand in hand with Market Solutions Operations team to define and collaborate on the needs and specification for automation and simplification based on the Business Requirement Document (BRD).
Work on the automation of reporting extraction and KPI.
Produce and maintain technical and functional documentation related to the application and tool within Market Solutions support team (specifications, incident resolution procedures).
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Work hand in hand with Market Solutions Operations team to define and collaborate on the needs and specification for automation and simplification based on the Business Requirement Document (BRD).
Work on the automation of reporting extraction and KPI.
Produce and maintain technical and functional documentation related to the application and tool within Market Solutions support team (specifications, incident resolution procedures).
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Build sustainable relationships and trust with customers through open and interactive communication.
Manage incoming Routine, Replenishment and Schedule Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead-time.
Identify customers’ needs, liaise with customers for additional information (if any) and analyze the impact of any delays in providing the part. Provide feedback to the customers on progress as per set timeline for each priority.
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Maintain and document up-to-date job control language for each program involved in scheduled production runs, ensuring accuracy and compliance with operational standards.
Track and document all shift turnover issues meticulously to guarantee smooth transitions between shifts and maintain continuity of service.
Contribute actively to job scheduling processes, report distribution tasks, and the ongoing development and enforcement of data centre standards within the team.
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Perform rootcause deep dive on Operational Risk Events, identify process and control gaps, validate action plan proposal for risk mitigation and action plan governance.
Application criteria
Relevant university degree preferably finance or business related.
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