Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting
Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)
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Process Automation & Continuous Improvement: Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.
P2P Helpdesk Management: Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.
Stakeholder Training & Communication: Conduct monthly "Back-to-Basic" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.
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Provide customer service on People& Culture related activities, such as inquiry resolution, request management, and troubleshooting.
Supports P Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).
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