Perform desktop analysis, diagnosis, root cause analysis (RCA) on recurring incidents and propose permanent fixes or escalate to support team/vendor where required.
Configure and set up employee endpoint devices while enforcing best practices for software, hardware, and peripheral device usage.
Collaborate closely with support team to prevent system downtime, resolve basic IT infrastructure issues and project implementation efforts.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Builds effective relationships with colleagues, clients, customers and business partners.
Excellent analytical skills
Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
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Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Collaborate with account management and business development teams on quotation/proposal submissions, sales orders processing, and invoices processing. Follow up on accounts receivables with Account Managers and customers.
Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
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Process invoices, monitor payment status, and liaise with the Finance team to ensure timely and accurate payment processing
Ensure all marketing activities obtain the necessary internal compliance approvals before execution and payment processing
Coordinate end-to-end logistics for meetings, events, advisory boards, webinars, and educational programs to ensure smooth and professional execution
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Process invoices, monitor payment status, and liaise with the Finance team to ensure timely and accurate payment processing
Ensure all marketing activities obtain the necessary internal compliance approvals before execution and payment processing
Coordinate end-to-end logistics for meetings, events, advisory boards, webinars, and educational programs to ensure smooth and professional execution
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We are looking for a driven and ambitious Sales Executive to join our team. In this role, you will be responsible for identifying new business opportunities, building strong client relationships, collaborating on tender preparations, and promoting our IT-related products and services.
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Act as System and Functional Administrator for the SCM system, Batching Plant system, softphone system, and other online systems, providing front-end and back-end support for daily operations.
Assist in planning, coordinating, and implementing application-related projects within the Concrete division to ensure successful delivery within the timeline and aligned with business needs.
Provide first-level support and conduct training for end users on ERP system and Office productivity tools, especially Microsoft Office, to enhance user efficiency and system adoption.
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• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
• Assists in implementing application-related projects across the Central and Eastern regions.
• Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the Group.
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