Process Automation & Continuous Improvement: Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.
P2P Helpdesk Management: Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.
Stakeholder Training & Communication: Conduct monthly "Back-to-Basic" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.
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Provide customer service on People& Culture related activities, such as inquiry resolution, request management, and troubleshooting.
Supports P Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).
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Follow up and communicate with customers regarding quotations, tender, order status and project updates.
Work closely with the Sales Team, Technical & Tendering Manager, Internal Sales, Factory and other relevant departments to ensure quotations, orders and projects are handled accurately and efficiently.
Follow up on order processing, production status, project progress and delivery schedules.
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Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
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Support business performance by contributing to continuous improvement and Kaizen initiatives.
To have strong order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
Extensive computer literacy with foundational Microsoft Office skills, particularly intermediate-level Excel proficiency, along with strong English proficiency.
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Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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Providing application support under the SAP platform for the SAP SD Module, troubleshoot and resolve issues & requests within targeted SLA
Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectations
Manages incidents, service request, problem and change requests reported by user and follow-up promptly for closure
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Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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