Inventory Management: Monitor and manage inventory levels of essential supplies, including medical supplies, toiletries, and other amenities.
Facility Maintenance Coordination: Report and coordinate with maintenance staff for any facility-related issues to ensure a safe and comfortable environment.
Administrative Support: - Assist the management team with administrative tasks, such as data entry, maintaining client records, and preparing reports.- Assist with preparing documents, forms, invoices, receipts, and other administrative work.- Coordinate appointments, tours, consultations, and visits to the centre.- Maintain updated customer databases and follow up on outstanding enquiries.
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Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
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Support the response and resolution of priority and major incidents affecting the site.
Assist with device builds, rebuilds, deployment, backups, technology refreshes, and mobile device preparation.
Support local video conferencing, collaboration, and audio-visual technologies, including Microsoft Teams, Zoom, Cisco video conferencing, Office 365, OneDrive, and Box.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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