Coordinate with the Sales, Procurement and Operations teams to obtain product availability, pricing, lead time and other information required for quotations.
Review client requirements carefully and ensure all quotation details are accurate, complete and clearly presented.
Follow up on outstanding quotations and client enquiries to maintain good customer relationships.
...
To execute implementation of banned substances system to detect & manage banned & restricted substances presence in PNE product.
To manage all materials compliance data and declarations and changes in global legislation and standards.
To develop & introduce process to ensure 100% coverage of parts with banned & restricted substances declarations (form or website such as BOMcheck, chemSHERPA, etc) & supporting documents.
...
Requirements:Fresh graduates are welcome to applyBasic knowledge of customer serviceWilling and able to work in shiftsMinimum qualification of SPM or DiplomaFluent in English (spoken and written)Basic IT knowledgeAble to work under pressurePossess a good track record
Key Responsibilities:Responding to customer inquiries via phone and email in a timely and professional manner.Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.Providing training to customers as needed to ensure that they can effectively use our online booking tool.Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
...