Maintain proper documentation and reports for auditing and tracking purposes.
Work with data center partners to understand and ensure facilities like cooling, fire suppression, UPS system, etc are working properly and in accordance with our requirements
experiences on desktop operation or Information Technology related position. Experience working in a manufacturing environment will be an added advantage.
Understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc.
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· To assist in the smooth operation of the organization's IT processes and provide user support when required.
· Configuration, manage and maintain hardware and software including all peripherals, implement backup processes and assess the system for upgrades or replacement.
· After-hours on-call escalation and support for critical problem resolution.
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· Configuration, manage and maintain hardware and software including all peripherals, implement backup processes and assess the system for upgrades or replacement.
· After-hours on-call escalation and support for critical problem resolution.
· Work with vendor support to resolve technical problems.
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• Ensure security of data, network access and backup systems.
• Provide technical support, trouble-shooting and maintenance of all computer system, printers, CCTV, photocopy and scan machines, fax machines, peripherals and networks.
• Perform installation, upgrading and configuration of PCs, printers, Windows Server, network and related services.
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As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our office's technological infrastructure. Your responsibilities will include:
Setting up and maintenance of all office computers and printers:
Configuring and maintaining desktop computers, laptops, and printers to ensure optimal performance and functionality for all users.
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Manage, support, and monitor all aspects of the company's IT infrastructure, including physical servers, virtual machines (VMs), storage solutions, and networks (WAN, LAN, Firewalls, etc.).
Troubleshoot and resolve hardware and software issues for end-users, encompassing desktops, laptops, printers, and mobile devices.
Provide expertise and recommendations for IT-related purchases, including hardware, software, and networking equipment, and participate in the lifecycle of IT support processes.
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