Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Metrics & Reporting: Report and track Internal, Paynet & BNM regulatory Key Risk Indicators (KRIs) regarding control effectiveness.
WAF & Application Layer Governance: Define the governance framework for Web Application Firewall (WAF) deployments. Establish standards for rule tuning, core rule sets (e.g., OWASP Top 10 mitigation), API security baselines, SSL/TLS decryption profiles, and the management of false-positive thresholds to protect critical banking applications.
WiFi & Network Access Control (NAC) Governance: Define and audit the security architectures within Cisco ISE governing corporate, guest, and BYOD wireless networks. Establish strict baselines for 802.1X authentication, device profiling, and endpoint posture assessment before network admission.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Troubleshooting s Risk Mitigation: Identify and resolve technical bottlenecks during migration/deployment phases, ensuring minimal disruption to client operations.
Documentation s Handoff: Build standard operating procedures (SOPs), Project As-Builts, Low-Level Diagram(LLD), system architecture diagrams, and detailed handover documentation for ongoing support teams.
Process Optimization: Continuously refine deployment scripts, templates, and rollout checklists to improve implementation speed and consistency.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Translate technical risks into business impact and process resilience, to support decision-making at operational (engineering, maintenance, etc.) and management levels
Assess vulnerabilities, lead system hardening, and design compensating controls for ICS/SCADA platforms
Collaborate with engineering, plant, and IT security teams to integrate OT security into operational processes
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