Administer employee compensation and benefits, including payroll coordination, allowances, overtime, claims, bonuses, and statutory contributions (EPF, SOCSO, EIS, PCB), ensuring timely and accurate payroll processing and regulatory compliance.
Coordinate with internal stakeholders on payroll, compensation, and employee benefits matters, and support annual salary review and bonus exercises.
Coordinate and administer probation confirmations, performance appraisal cycles, and Performance Improvement Plans (PIP), ensuring timely completion, accurate documentation, and reporting to Management.
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Administer employee compensation and benefits, including payroll coordination, allowances, overtime, claims, bonuses, and statutory contributions (EPF, SOCSO, EIS, PCB), ensuring timely and accurate payroll processing and regulatory compliance.
Coordinate with internal stakeholders on payroll, compensation, and employee benefits matters, and support annual salary review and bonus exercises.
Coordinate and administer probation confirmations, performance appraisal cycles, and Performance Improvement Plans (PIP), ensuring timely completion, accurate documentation, and reporting to Management.
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Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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Ensure all proposed and delivered solutions adhere to established standards, architectural guidelines, and governance frameworks — serving as a quality checkpoint between solutioning and delivery
Collaborate with pre-sales in activities including RFP responses, solution presentations, proof-of-concepts, and architecture walkthroughs
Work directly with clients to assess their current enterprise technology architecture and co-design a transformation roadmap aligned to their business strategy
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Work on complex bids and respond to RFPs, requiring deep knowledge in specialized architecture areas such as Core Insurance applications, network security, and information systems.
Lead consulting or architectural engagements with Insurance Clients as a Technical Solutions Consultant.
Conduct in-depth technical discussions with clients, providing tailored solutions that align with their IT landscape and future roadmap.
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Demonstrates strong technical ability, awareness and track record of proposing and integrating technologies and solutions.
Continually researching current, emerging technologies and third party solutions, evaluate and proposing best tech solution among all possible to solve the existing business and technical problems.
Experience with scalable architectures using Azure App Service, API management, serverless technologies, API management, Micro Service frameworks etc.
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Overseeing all daily Order/backorder processing from customers.
Establishing and maintaining an STO process and implementing improvement measures where necessary.
Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
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Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
Maintain performance on CPM Team, providing dealers support service to markets in Asia/Pacific Region (APAC).
Support and assist PDC APAC Region on escalation Critical Parts cases to resolve (back)orders, reverse and return logistic related issues for all Mercedes-Benz business units.
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