Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
...
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
...
IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis