Internal and external networking: Collecting and sharing information about market, customer, competitor, etc. using recognized tools (CRM: Visit Report/Opportunities/Account details/Customer Plan)
Progress Monitoring: Monitoring progress of important customer projects to multiply local success
Registration of New Customers: Work together with Customer Services / Finance to complete customer’s questionnaire, create the new customers and the credit terms in SAP system
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Oversee manufacturing accounting activities including product costing, inventory valuation, standard costing, and variance analysis.
Monitor and control project accounting for EPCC projects, including project costing, revenue recognition, profitability analysis, and work-in-progress (WIP) reporting.
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Responsible for implementation of localisation projects by working closely with key stakeholders like R&D, PPD, Global product management, Group Sourcing, factories and business commercial team. Work closely with the global product management function to localise the global portfolio into the region.
Provide all the required product applications, features, benefits & business case inputs during the product localisation project process and support the execution in a timely manner; provide product technical support and product care to the country's sales team as a go-to resource for product-related questions
Develop overall new product launch package including all the product & marketing related materials by collaboration with cross functions
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Establish and maintain regular regional sales operating cadence, including account reviews, opportunity reviews, funnel health checks, forecast reviews, and follow-up actions with assigned account managers.
With Sales Management, establish and deliver regional performance goals aligned with sales targets, account growth, opportunity conversion, year-over-year revenue growth, gross margin, and profitability.
Provide regional sales leadership across internal stakeholders, ensuring account managers, business units, operations, and commercial teams are aligned on priority opportunities, customer requirements, bid strategy, and execution risks.
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Works with suppliers on improving Scorecards and KPIs
Ensures adequate capacity exists in the supply chain for components of assigned products, coordinates forecasts, ensures end of life requirements are flowed down
Maintain DDMRP (Demand Driven MRP) programs such as Kanban and safety stock replenishment contracts inclusive of analyzing and updating quantities, maintaining proper ERP system set up, keeping applicable contractual liabilities and amendments current, mitigating Ichor’s liability, resolving delivery discrepancies, providing forecasts to suppliers and ensuring suppliers are performing to contractual service levels
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We are one of Malaysia’s leading premium Home & Living distributors, specialising in kitchenware, cookware and tableware, with a strong portfolio of established brands and an extensive presence across key retail, B2B and distribution channels nationwide.
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Manage HR systems and reporting: Oversee team member data entry, track employment transitions, maintain training and corrective action records, and generate reports on key HR metrics
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At least 3–5 years in HR, preferably in hospitality or service-oriented industries.
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Cooperate with internal solution center and technical department to provide on-site application and technical consulting services to customers. Analyze the needs of specific industries and customers, and be able to demonstrate and present the solutions provided.
Analyze the current and potential product needs of end customers, provide products and services that meet customer needs, and build good relationships with customers. Manage the whole customer experience from product support to final delivery acceptance and follow-up after-sales service and assist the background to make continuous quality improvement.
Regularly report to the direct supervisor the action plan on target customer tracking, market and industry application promotion, new product promotion, channel development and optimization, regional sales expansion, do a good job in weekly planning and review management, regularly participate in regional project review, communicate with other sales engineers in the department and share sales resources with each other. Submit monthly demand forecast and order and sales forecast report for responsible area regularly.