Documentation: Author and maintain comprehensive project documentation, including the Program Initiation Document (PID) and client-facing project plans.
Primary Interface: Serve as the main point of contact between external clients and the company to manage NPI projects within professional standards and policy frameworks.
Cross-Functional Leadership: Lead, kick off, and facilitate meetings for high-complexity, cross-functional, and global core teams.
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Manage foreign-worker matters, including recruitment, quota applications, work permits, medical examinations, accommodation, insurance, bank accounts, repatriation and liaison with agents and government authorities.
Handle employee misconduct, grievances, investigations, due inquiries and domestic inquiries while ensuring fair and proper procedures.
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Financial Control & Exposure Management: Actively monitor program financials by tracking NRE (Non-Recurring Engineering) costs, scrap/rework expenses, and inventory levels to minimize excess exposure and protect program profitability.
Executive Communication & De-escalation: Maintain strong executive presence while communicating tough news (delays, yield issues, capacity bottlenecks) to demanding customer stakeholders while maintaining trust and transparency.
Program Reviews & Operations Alignment: Host regular status tracking meetings with customer and internal teams. Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews (CPRs).
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