Have experience in project management and vendor coordination, including planning upgrades, implementing new tools, and negotiating with service providers.
Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
Understand and analyse contact centre requirements and work in collaboration with business users and contact centre solutions provider to design business solutions and follow through to implementation. Oversee the administration of the contact centre systems and first level users’ support.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Keep executive leadership informed through timelines, dashboards and financial scorecards; escalate capacity, pacing, resourcing and other risks early.
You will also oversee the technology application portfolio and support broader integration, migration, separation, rationalisation and operational-readiness initiatives, ensuring technology risks, dependencies and controls are effectively managed.