Assist with validation and testing of eGRC system.
Assist to prepare and maintain Standard Operating Procedures, guideline and checklist to support consistent execution of processes and controls.
Administrative support including document management, reporting and tracking on action items preparation of reports, presentations, and management updates related to technology risk and governance activities.
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Support sales representatives and channel partners in processing orders and returns, including managing order processing for pharmacies and supervising the order and delivery process with third-party warehouses and forwarders
Track orders and resolve customer inquiries about products, prices, delivery, availability, and features
Receive and issue calls for personalized customer service and resolution
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Site Organization & Merchandising: Maintain intuitive navigation, collection hierarchies, automated collection rules, cross-sells/upsells, and search functionality.
On-Page & Technical SEO: Optimize page titles, meta descriptions, URLs, internal linking structure, and image alt text across all product, collection, and landing pages.
Structured Data & AI Search Optimization: Implement product schema markup and structured data to enhance visibility in search engines and AI generative overview engine results.
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Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly.
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Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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