Actively participate in the development and implementation of continuous improvement initiatives. Provide guidance and advisory to first level support teams
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement
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Data Architecture & Analytics - Advanced skills in Excel and data visualization tools such as Power BI or Tableau to convert logistics data into actionable insights.
Systems Integration - Solid understanding of EDI protocols and API integrations between ERP systems and third-party logistics platforms.
Trade Compliance Technology - Working knowledge of global trade management tools and digitized customs filing systems to support export accuracy.
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Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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Understand before you sell by identifying customers' challenges, existing systems and future requirements before recommending the right solution.
Work together with our technical team during site surveys and solution planning, allowing you to confidently handle larger and more complex opportunities as you grow.
Develop long-term accounts, not just one-time sales, by maintaining relationships and identifying future upgrades, maintenance and new project opportunities.
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Accelerate your debugging and testing abilities through regular code reviews and hands-on bug fixes.
Ready to build useful software and ship things that matter? We're a small tech team focused on pragmatic AI-powered software for Malaysian businesses, and we're excited about working with us at THINK AI (M) SDN. BHD to make data and workflows simpler for real users.
As a Software Engineer you'll be a builder, turning product ideas into reliable backend services and web interfaces that can scale as our user base grows.
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Position: Move toward senior sales or account management roles by delivering measurable revenue and repeatable sales processes.
Ready to sell smart building security across Malaysia? Join us — working with us at Degree Distribution SDN BHD means you represent trusted ELV brands and help buildings stay safe and efficient.
As a Sales Executive you will build a repeatable sales motion for CCTV, access control and ELV systems across high-rise condominiums, apartments, hotels and corporate towers. You will craft concise proposals, target and approach potential customers, develop relationships with decision makers, present tailored ELV solutions, and manage follow-up through to close.
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