- Ang Mo Kio North-east Region (Singapore) Singapore
INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Hiring! Full Time IT SUPPORT TECHNICIAN in North-east Region (Singapore), Earn up to SGD 3,200 - Ricebowl
IT SUPPORT TECHNICIAN
INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD.
Share
Save
Working Location
Job Description
Responsibilities
MISSION
The IT Support Technician is responsible for providing on-site and remote Level 1 (L1) technical support to IFS end users, ensuring timely resolution of IT issues and delivering a positive user experience.
RESPONSIBILITIES
Install, configure, and troubleshoot end-user computing devices, including PCs, iPads, Macs, and Chromebooks.
Provide Level 1 technical assistance and support for hardware and software-related queries and incidents.
Troubleshoot and resolve basic hardware, software, network, and server access issues.
Respond to user queries in person, by email, chat, or phone.
Log all IT queries and incidents reported by school staff, teachers, and students in the ticketing system.
Track incidents and service requests, escalating issues to the appropriate IT teams when necessary.
Identify and escalate urgent issues requiring immediate attention.
Report recurring technical problems to management.
Follow up with users to confirm issue resolution and ensure tickets are closed appropriately.
Document solutions and troubleshooting steps in the IT knowledge base.
Assist with PC imaging, device deployment, and IT equipment management.
SKILLS, ABILITY AND REQUIRED QUALIFICATION
Education:
Diploma or degree in Information Technology, Computer Science, or a related field.
ITIL certification is an advantage; willingness to obtain the certification is desirable.
Experience:
Fresh graduates are welcome to apply; up to 1 year of experience in IT support, helpdesk, or a similar role is an advantage.
Technical Skills:
Basic knowledge of Windows 11 and Microsoft Office 2024.
Familiarity with Google Workspace, including Gmail, Google Drive, Google Meet, and Google Chat.
Basic understanding of Windows Active Directory user administration.
Knowledge of PC imaging and deployment tools, such as SCCM and intune, is an advantage.
Basic understanding of LAN, Wi-Fi, and network troubleshooting.
Familiarity with ticketing systems, such as GLPI, is an advantage.
Willingness to learn device management, including PCs, iPads, Macs, Chromebooks, and carts.
Basic knowledge of docking station setup, cabling, and EPSON touch projectors is an advantage.
Soft Skills:
Strong customer service skills and a user-focused attitude.
Good communication and interpersonal skills
Ability to work collaboratively as part of a team.
Positive, proactive, and solution-oriented attitude.
Willingness to learn, adapt to changes, and take initiative.
Good organizational skills, attention to detail, and ability to manage multiple tasks.
Flexibility and a strong sense of responsibility.
WORKING CONDITIONS
Contract Type:
Permanent (Full-Time)
Work Hours:
42 hours per week
(Ability to work in shifts, covering IT Support operating hours from 7:30 a.m. to 6:00 p.m.)
Remuneration:
Remuneration based on experience and the IFS salary scale
Benefits:
Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook
Leaves Entitlement:
The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations
Language Skills:
Good command of English, both written and spoken.
LINE MANAGER
Direct Supervisor: IT-Support Coordinator, or any other person designated by the School.
WORK RELATIONSHIPS
Internal Relationships: Works closely with the IT-Support, IT-Apps, IT-Infra and IT-End-User Computing L2 engineering teams teams, as well as teachers, school staff, management and students, to resolve technical issues, provide timely IT support and ensure the smooth operation of L1 IT services.
External Relationships: Liaises with external IT service providers, hardware and software vendors, and technical support partners as required to troubleshoot issues, coordinate repairs, and maintain IT equipment and services.
The
International French School (Singapore)
offers many career opportunities all year round for experienced, energised, passionate educators and administrators.
IFS, one of the largest schools in the
AEFE network
, seeks to attract, nurture and retain individuals of the highest professional integrity and calibre who are committed to international education and fully believe in the power of a multilingual, multicultural environment as a gateway to educating tomorrow’s global citizens.
The vast majority of our teachers are certified, whether in France, US, UK or in their home country. Teachers usually have at least three years of teaching experience. IFS recruits teachers in different subjects for permanent or temporary positions. We also hire teachers’ assistants, Discipline Masters, Student Assistants, etc. as well as employees for our support functions and administrative departments.
We seek individuals able to work well on teams and within the framework of the whole-school project. For other professional positions, we expect to see strong evidence of experience in a particular area as well as the ability to work well within a team environment. Respect for others, loyalty and team spirit, lie at the heart of what we do.
Why work at IFS?
The personal growth, development and success of our employees is important to us.
Exceptional work infrastructures: VPI, access to digital technology and educational innovation, sports infrastructure … An opportunity to set up innovative projects.
Professional development through access to a very rich internal and external training offer
Many benefits: health insurance, a high number of holidays compared to the Singaporean average, reduced school fees, a free sports club and daycare for your children at school
A balance between personal and professional life: autonomy in your work and flexibility in your schedule
The French Touch: festive and cultural events, language courses…
Join the largest network of international schools…
And be part of a tightly-knit and committed community!
The IT Support Technician is responsible for providing on-site and remote Level 1 (L1) technical support to IFS end users, ensuring timely resolution of IT issues and delivering a positive user experience.
RESPONSIBILITIES
Install, configure, and troubleshoot end-user computing devices, including PCs, iPads, Macs, and Chromebooks.
Provide Level 1 technical assistance and support for hardware and software-related queries and incidents.
Troubleshoot and resolve basic hardware, software, network, and server access issues.
Respond to user queries in person, by email, chat, or phone.
Log all IT queries and incidents reported by school staff, teachers, and students in the ticketing system.
Track incidents and service requests, escalating issues to the appropriate IT teams when necessary.
Identify and escalate urgent issues requiring immediate attention.
Report recurring technical problems to management.
Follow up with users to confirm issue resolution and ensure tickets are closed appropriately.
Document solutions and troubleshooting steps in the IT knowledge base.
Assist with PC imaging, device deployment, and IT equipment management.
SKILLS, ABILITY AND REQUIRED QUALIFICATION
Education:
Diploma or degree in Information Technology, Computer Science, or a related field.
ITIL certification is an advantage; willingness to obtain the certification is desirable.
Experience:
Fresh graduates are welcome to apply; up to 1 year of experience in IT support, helpdesk, or a similar role is an advantage.
Technical Skills:
Basic knowledge of Windows 11 and Microsoft Office 2024.
Familiarity with Google Workspace, including Gmail, Google Drive, Google Meet, and Google Chat.
Basic understanding of Windows Active Directory user administration.
Knowledge of PC imaging and deployment tools, such as SCCM and intune, is an advantage.
Basic understanding of LAN, Wi-Fi, and network troubleshooting.
Familiarity with ticketing systems, such as GLPI, is an advantage.
Willingness to learn device management, including PCs, iPads, Macs, Chromebooks, and carts.
Basic knowledge of docking station setup, cabling, and EPSON touch projectors is an advantage.
Soft Skills:
Strong customer service skills and a user-focused attitude.
Good communication and interpersonal skills
Ability to work collaboratively as part of a team.
Positive, proactive, and solution-oriented attitude.
Willingness to learn, adapt to changes, and take initiative.
Good organizational skills, attention to detail, and ability to manage multiple tasks.
Flexibility and a strong sense of responsibility.
WORKING CONDITIONS
Contract Type:
Permanent (Full-Time)
Work Hours:
42 hours per week
(Ability to work in shifts, covering IT Support operating hours from 7:30 a.m. to 6:00 p.m.)
Remuneration:
Remuneration based on experience and the IFS salary scale
Benefits:
Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook
Leaves Entitlement:
The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations
Language Skills:
Good command of English, both written and spoken.
LINE MANAGER
Direct Supervisor: IT-Support Coordinator, or any other person designated by the School.
WORK RELATIONSHIPS
Internal Relationships: Works closely with the IT-Support, IT-Apps, IT-Infra and IT-End-User Computing L2 engineering teams teams, as well as teachers, school staff, management and students, to resolve technical issues, provide timely IT support and ensure the smooth operation of L1 IT services.
External Relationships: Liaises with external IT service providers, hardware and software vendors, and technical support partners as required to troubleshoot issues, coordinate repairs, and maintain IT equipment and services.
The
International French School (Singapore)
offers many career opportunities all year round for experienced, energised, passionate educators and administrators.
IFS, one of the largest schools in the
AEFE network
, seeks to attract, nurture and retain individuals of the highest professional integrity and calibre who are committed to international education and fully believe in the power of a multilingual, multicultural environment as a gateway to educating tomorrow’s global citizens.
The vast majority of our teachers are certified, whether in France, US, UK or in their home country. Teachers usually have at least three years of teaching experience. IFS recruits teachers in different subjects for permanent or temporary positions. We also hire teachers’ assistants, Discipline Masters, Student Assistants, etc. as well as employees for our support functions and administrative departments.
We seek individuals able to work well on teams and within the framework of the whole-school project. For other professional positions, we expect to see strong evidence of experience in a particular area as well as the ability to work well within a team environment. Respect for others, loyalty and team spirit, lie at the heart of what we do.
Why work at IFS?
The personal growth, development and success of our employees is important to us.
Exceptional work infrastructures: VPI, access to digital technology and educational innovation, sports infrastructure … An opportunity to set up innovative projects.
Professional development through access to a very rich internal and external training offer
Many benefits: health insurance, a high number of holidays compared to the Singaporean average, reduced school fees, a free sports club and daycare for your children at school
A balance between personal and professional life: autonomy in your work and flexibility in your schedule
The French Touch: festive and cultural events, language courses…
Join the largest network of international schools…
And be part of a tightly-knit and committed community!
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More