Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Strong troubleshooting mindset, good organizational skills, and a willingness to learn.
We are seeking an enthusiastic IT Intern to join our team. This role offers hands-on experience in enterprise IT operations, desktop support, network maintenance, vendor coordination, and asset management. This placement will be at Gamuda Cove, Persiaran Cove Sentral, Bandar Gamuda Cove, 42700 Dengkil, Selangor, Malaysia.
User & Hardware Support- Assist in setting up and configuring workstations, monitors, POS devices, printers, andperipherals.- Provide Tier-1 support for basic PC, OS, and hardware troubleshooting.- Assist in testing, hardware health checks, and logging issues for senior engineers.Network & Site Operations- Conduct routine checks on site network and Wi-Fi connectivity, escalating outages promptly.- Help coordinate and track the physical movement of IT equipment across locations.Procurement & Vendor Support- Draft Purchase Requisitions (PRs) and gather quotations from IT vendors.- Track hardware orders, delivery schedules, and return/replacement processes.- Follow up on open service tickets with third-party vendors and site personnel.Asset Tracking & Documentation- Maintain up-to-date tracking spreadsheets for IT assets, hardware lifecycles, and open support issues.- Keep technical documentation, setup guides, and inventory records organized.- Prepare basic periodic reports for the infrastructure management team.
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The Technical Analyst is responsible for managing the product roadmap and the design, development, and execution of the eCommerce related business requirements to support B2C and B2B use cases. The product owner is responsible for developing a deep knowledge of the day-to-day interaction of our customers and operation of our business to develop and support on-going Online application improvements. The product owner should have good background knowledge or experience in IT development and be able to translate complex business processes into detailed and clear user stories to direct the development work.
· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Looking to kick start your career in tech and gain hands-on experience? Our IT department is looking for an enthusiastic IT Intern to join us at our office in Puchong!
Internship Duration: 4-6 Months Location: Puchong, Selangor (On-site)
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