Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Monitor and manage vendor resolution of incidents and problems, including prioritization and escalation to appropriate groups when appropriate interrupted manner.
Monitor all operations within functions area are conducted and appropriate actions are taken to avoid future incidents.
Manage PR/PO request for new IT application procurement.
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Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
At least 5-8 years’ technical background and good commercial acumen
Bachelor’s degree in engineering or business disciplines with minimum 5 yrs of exposures in HVAC and/or DC equipment sales/business development/product management/technical support role.
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ITSM Frameworks: Incident Management, Problem and Change Management.
Problem Investigation: Collaborate and coordinate with respective technical teams and business stakeholders to conduct deep-dive root cause analyses of IT problems.
Action Tracking: Follow up on Corrective and Preventative Actions (CAPA) to ensure system vulnerabilities and recurring incidents are permanently resolved.
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As technical advisor to sales groups to support early engagement and strategic positioning in key projects
Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
Pricing: As CMPO (Coordinated Market Pricing Office) and pricing champion to undertake key projects equipment optimizations and value engineering
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Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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We are seeking a skilled and dedicated Network Security Engineer with a strong foundation in network security principles and practices. The ideal candidate will possess a deep understanding of Cisco networking technologies, particularly with a Cisco Certified Network Associate (CCNA) certification. This role involves designing, implementing, and managing security measures to protect our network infrastructure from potential threats and vulnerabilities.
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