POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions.
Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM Automation products.
Technical Solution Design: Experience with designing viable client solutions by leveraging current product capabilities, including creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
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Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy
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Ensure asset lifecycle aligns with security and audit requirements.
Manage secure disposal of IT assets in line with company policy and regulatory requirements and proper data sanitization / destruction before disposal.
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Manage the triple constraints—scope, schedule, and cost—while maintaining a primary focus on quality and building strong customer relationships
Manage scope creep, change management, anticipate risk and maintain up to date risk register, plan and execute risk mitigation plans
Host monthly governance call with the senior management and provide a high-level of visibility on the project KPI’s including resource plan, schedule progress, cost to complete, risk etc
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Ensure all design works comply with relevant codes, standards, and internal engineering guidelines.
Plan, schedule, and execute project works.
Manage project documentation such as Method of Statement (MOS), HIRARC, PTW, completion reports, etc. in compliance with internal and client requirements.
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The Administrator has a basic technical orientation and acts in the role of the Cell Member.
He has an agile and digital mindset that he always adapts to the current requirements using the appropriate development options.
The Administrator is used where his knowledge and experience is needed. It is therefore flexible in terms of use in different cells and chapters, even across cluster boundaries.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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