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300+ It Helpdesk Jobs in Selangor - September 2026 - High Salaries
Showing 368 jobs results for
"it helpdesk"
in Selangor
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Manage Alert
Undisclosed
- Keep users, site contacts and project stakeholders informed, manage expectations and take ownership of assigned tickets through to resolution or appropriate escalation to Group IT, Service Desk, infrastructure, security, business systems or suppliers.
- Support APAC onboarding, leaver processing, access requests, device builds, laptop preparation, software installation, equipment deployment and local asset handling for office and project-site users.
- Carry out basic administration across Microsoft 365, Entra ID or Active Directory, endpoint management tools, Halo and standard business applications within agreed Group controls and access permissions. ...
Posted
25 days ago
Undisclosed
- Responsible for Priority and Major Incidents impacting the site.
- Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
- Deliver service improvement. ...
Posted
25 days ago
Undisclosed
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate ...
Posted
7 days ago
MYR3,000 - MYR4,000 Per Month
Port Klang
- Collaborate with R&D and production teams on product enhancement and process improvement initiatives.
- Ensure compliance with customer requirements, industry standards, and safety regulations.
- Support operational teams during project implementation, customer onboarding, and technical deployment. ...
Posted
a month ago
Undisclosed
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Deep experience (or equivalent) in technical support ...
Posted
10 days ago
Undisclosed
- Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
- Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
- Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends. ...
Posted
a month ago
Undisclosed
- Support Windows devices, Microsoft 365, Active Directory, networking, printers, and other IT applications.
- Configure and troubleshoot laptops, desktops, peripherals, and user accounts.
- Escalate complex issues to the relevant infrastructure, application, or vendor teams when required. ...
Posted
11 days ago
Undisclosed
- Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
- Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
- Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends. ...
Posted
a month ago
Undisclosed
- Engage directly with customers to understand needs, address inquiries, and build relationships. Collaborate with partners, providing enablement and ensuring alignment with Quantum's solutions.
- Prioritize exceptional customer experiences, driving business outcomes through innovative solutions. Build strong relationships with customers, partners, and internal teams.
- Lead the design of innovative storage solutions across defined market verticals, leveraging the full Quantum product portfolio. Align solutions with customer outcomes, industry best practices, and market trends. ...
Posted
a month ago
MYR1,700 - MYR2,500 Per Month
Port Klang
- Troubleshooting basic LAN, Wi-Fi & internet connectivity
- Supporting Microsoft Office / Microsoft 365 applications
- Assisting with CCTV, attendance systems & office IT equipment ...
Posted
a month ago
Undisclosed
- Manage IT assets, software licensing compliance, preventive maintenance, and inventory records.
- Record, track, and resolve support requests through the IT Service Management (ITSM) platform while meeting agreed service levels.
- Ensure subscription-based software and applications remain active and operational, and provide after-hours support when required. ...
Posted
a month ago
MYR2,500 - MYR2,900 Per Month
- Maintain accurate hardware inventory, support asset disposal, and ensure compliance with asset policies.
- Log, track, and resolve support requests within SLA timelines and escalate unresolved issues when necessary.
- Assist with deployments, IT projects, and collaborate with internal teams to resolve escalated issues effectively. ...
Posted
a month ago
MYR3,000 - MYR5,000 Per Month
- Handle customer complaints and coordinate timely technical solutions
- Build strong customer relationships while identifying service and sales opportunities
- Coordinate with Engineering, Production, and After-Sales teams to address recurring technical and product issues ...
Posted
a month ago
MYR2,500 - MYR3,500 Per Month
- BOM Creation & Maintenance – Create, update, and maintain Bills of Materials (BOM) in PLM and SAP systems.
- Technical Drawing Support – Prepare, revise, and maintain technical and commercial drawings.
- Documentation & Data Management – Maintain product specifications, master data, and technical documentation. ...
Posted
a month ago
Undisclosed
- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
- Work closely with USA helpdesk team to ensure smooth process handling and team development.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions. ...
Posted
a month ago
MYR3,000 - MYR4,000 Per Month
- Collaborate with internal teams to facilitate timely issue resolution and keep customers informed of progress.
- Monitor pending tickets, follow up with relevant parties, and escalate issues to principals or customers when necessary.
- Provide 24/7 standby support on a weekly rotational basis to attend to incoming tickets. ...
Posted
a month ago
Undisclosed
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. ...
Posted
24 days ago
MYR3,000 - MYR3,500 Per Month
- Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
- Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
- Assess equipment functionality and verify operational readiness prior to deployment or return to service. ...
Posted
25 days ago
MYR3,000 - MYR3,500 Per Month
- Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
- Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
- Assess equipment functionality and verify operational readiness prior to deployment or return to service. ...
Posted
25 days ago
Undisclosed
- Troubleshoot and administer user accounts, permissions and group memberships within Active Directory environments.
- Support endpoint lifecycle management, including device provisioning, software deployment, patching, asset management and hardware replacement.
- Diagnose and resolve hardware, software, operating system, network connectivity, printer and peripheral issues. ...
Posted
18 days ago
Undisclosed
- Coordinate with principals to support and clarify product technical information requested by the sales team.
- Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
- Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team. ...
Posted
18 days ago
Undisclosed
- Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
- Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
- Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...
Posted
18 days ago
Undisclosed
- Perform desktop analysis, diagnosis, root cause analysis (RCA) on recurring incidents and propose permanent fixes or escalate to support team/vendor where required.
- Configure and set up employee endpoint devices while enforcing best practices for software, hardware, and peripheral device usage.
- Collaborate closely with support team to prevent system downtime, resolve basic IT infrastructure issues and project implementation efforts. ...
Posted
a month ago
Boon Siew Honda Sdn Bhd
MYR3,000 - MYR3,000 Per Month
- Respond to dealer technical inquiries (calls, reports, emails)
- Guide technicians remotely with step-by-step solutions
- Escalate unresolved issues to factory ...
Posted
a month ago
MYR2,000 - MYR2,500 Per Month
- Monitor ticket queue and follow up on outstanding cases
- Provide status updates to customers and internal teams
- Escalate critical or overdue tickets when necessary ...
Posted
a month ago
MYR1,700 - MYR2,300 Per Month
- Provide technical support and assistance to customers and internal team members
- Set up and support networks, printers, POS systems, and other IT devices
- Maintain accurate records of repairs, service reports, and technical documentation ...
Posted
a month ago
Undisclosed
Malaysia
- Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
- Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
- Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development. ...
Posted
24 days ago
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