To document customers’ needs, communicate and liaise with all the concerned departmental heads and ensure customer’s requirement are understood and can be fulfilled.
To handle customer enquiries and consult with the concerned department if necessary.
To the issue of PDM and ECN form upon confirmation of customers’ orders.
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Handle unplanned vehicle breakdowns, including roadside assistance and coordination of replacement arrangements.
Ensure compliance with safety, regulatory, and company standards in all fleet operations.
Support Operation Manager to plan, schedule, and coordinate daily delivery operations based on customer orders, delivery locations, and time constraints.
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