Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
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Manage post-contract administration, including progress claims, Variation Orders (Vos), Extension of Time (EOT), contractual notices, claims and final accounts.
Monitor contractual obligations, notice periods, submission deadlines and key milestones to minimise the Company's exposure to delay, loss, liquidated damages and contractual penalties.
Monitor project cost, commitments, cash flow, cost-to-complete, commercial risks and profitability against approved targets.
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Assist in preparing Letters of Award (LOA), subcontract agreements, supply agreements and related contract documentation for review and approval.
Evaluate and verify subcontractor progress claims, site valuations, quantities, rates and supporting documents, and highlight discrepancies to the Senior Contract Executive.
Assist in the preparation and processing of Variation Orders (VO), including measurement, cost comparisons, supporting documents and site verification.
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Drive software quality through code reviews, automated testing, and test coverage improvements using tools such as JUnit, Cucumber, Cypress, and similar frameworks.
Develop and maintain CI/CD pipelines and support DevOps practices that enable reliable and efficient software delivery.
Investigate, troubleshoot, and resolve production issues, performing root cause analysis to prevent recurrence.
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Maintain a centralized contract repository and ensure timely renewals, amendments, and terminations.
Ensure contracts are accurately set up and maintained within SAP Ariba, in accordance with organizational standards and system requirements.
Support and follow through the end-to-end Procure-to-Pay (P2P) process to ensure seamless contract execution, compliance, and timely vendor payments.
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You will need to manage and priorities work on a daily basis in order to manage customers' expectations and the efficiency of the subject to demands of workflow.
Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using your technical skills (SQL, SAS, R and/or Python)