Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills
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Product Wireframing: Collaborate with UI/UX designers to create low-to-mid fidelity wireframes and interactive prototypes using Figma or similar tools.
Sprint Management: Own the product backlog refinement in an Agile/Scrum environment, prioritizing tasks via Jira and documenting technical workflows in Confluence.
UAT & Delivery: Define User Acceptance Testing (UAT) criteria, lead UAT sessions with clients, and validate that the engineered solution matches the agreed-upon specification.
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The Business Analyst will be responsible the end-to-end business analysis function. This role requires a self-starter who can work with minimal supervision, engage stakeholders across the organization, gather and analyse business requirements, recommend solutions, and support successful project delivery. The ideal candidate is proactive, resourceful, and capable of managing multiple initiatives while serving as the primary point of contact for all business analysis activities.
Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Deliver business insights — Analyse data to identify trends, opportunities and performance drivers across the business.
Build dashboards and reports — Develop and maintain dashboards, recurring reports and KPI tracking using trusted Gold-layer datasets.
Partner with stakeholders — Gather reporting requirements from Finance, Marketing, Product and Operations, translating business questions into analytical solutions.
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Coordinate and perform User Acceptance Testing (UAT) activities including test preparation, execution, defect management, business validation and sign-off support to ensure solutions meet business expectations.
Support implementation readiness and post-production activities through deployment planning, user readiness, knowledge transfer, post-implementation validation and production issue resolution.
Apply insurance domain, business process and system expertise to enhance solution quality, strengthen business validation and deliver effective outcomes.
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Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
Execute Test scripts, monitor and record test results against the business expectation according to the test objectives.
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