Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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A challenging and rewarding advisory environment with the opportunity to directly impact the resilience of prominent regional organizations.
About the Role:
We are seeking a results-oriented GRC & IT Security Audit Consultant to join our team. This role focuses entirely on the compliance, framework, and process controls side of IT Security. If you excel at designing risk strategies, leading compliance frameworks, and conducting comprehensive IT security audits, this position offers an excellent opportunity to manage client engagements with a high degree of autonomy.
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Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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Quality Assurance: Conduct thorough testing of the WMS software to ensure proper functionality and adherence to client requirements. Identify, troubleshoot and resolve any issues that may arise during the implementation process.
Deployment Assistance and Patch Management: Assist in deploying patches in the SIT/UAT/Production environment as necessary, ensuring smooth and successful implementation.
User Training and Support: Provide training to end-users on how to effectively use the WMS software. Offer ongoing support and address any user questions or concerns during and after the implementation phase.
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