Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
Required language(s): Bahasa Malaysia and English.
Responsible for driving sales performance, monitoring revenue targets, and implementing initiatives to optimize restaurant profitability.
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Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
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Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.
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Monitors and undertakes monthly and yearly preventive maintenance work. Checks wiring materials and equipment, troubleshoots for electrical faults and fixes detected faults regularly.
Ensures contractors adhere to the company’s work guidelines and policies in carrying out maintenance and renovation works.
Liase with contractors for servicing and repair and communicates the same to Store Manager and HQ Maintenance.
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