Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.
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Assist in developing, tuning, validating, and documenting detection use cases and alerting requirements for converged IT-OT environments and operationally critical assets.
Correlate information from SIEM, endpoint, network, identity, vulnerability, and infrastructure sources to identify suspicious activity, control weaknesses, or potential security incidents.
OT Security and Critical Environment Protection
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