Performance Analytics & Optimization: Track, analyze, and report on campaign performance, ROI, and KPIs, proposing actionable strategies for improvement.
Customer Journey Personalization: Utilize data insights from diverse online/offline interactions (Google Analytics, Customer Data Platform, social media, & etc.) to create personalized online content and campaigns for targeted audience segments.
Digital Asset Management: Manage and update content across all company websites, online platforms, and Google My Business profiles.
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Build and validate proof-of-concepts (POCs), prototypes, and reference architectures for new AI use cases and technologies.
Develop and integrate AI capabilities such as large language models (LLMs), retrieval-augmented generation (RAG), AI agents, automation workflows, predictive analytics, and intelligent knowledge systems.
Design and implement system integrations through APIs, databases, cloud platforms, and enterprise applications.
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Collaborate with vendors and assist the Project Manager to revamp the company website and company products, ensuring it aligns with brand identity and user needs.
Participate in design conceptualization, content development, and coordination with external and internal stakeholders.
Compile reports, check for content quality, and ensure timely delivery of website updates.
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Collaborate with vendors and assist the Project Manager to revamp the company website and company products, ensuring it aligns with brand identity and user needs.
Participate in design conceptualization, content development, and coordination with external and internal stakeholders.
Compile reports, check for content quality, and ensure timely delivery of website updates.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
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Ability to work agreements originating from anywhere globally.
Learn and understand the security integration business sufficiently to educate and advise the business with respect to legal and risk management issues relating to the offerings.
Develop clear communications, guidance, templates, and training for the business.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
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Planning & Strategising: -Collaborate with clients and/or team members to refine project requirements, prioritise tasks, pinpoint key UX journeys, identify appropriate UX research & testing methods, develop design concepts, etc. to deliver innovative, workable and compelling solutions.
Develop UX strategies and solutions that best capture project requirements while being human-centred, forward-thinking, and in-line with current digital / media trends.
Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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